top of page

Terms of Sales


The online sales site is managed by Mr. and Mrs. Veys, private collectors.

It is specified in advance that these conditions govern the sales of their products to any natural or legal person making a purchase via the website, hereinafter referred to as “the CUSTOMER”.

These General Conditions of Sale, as well as the order form and the order confirmation constitute the sales contract between Mr. and Mrs. Veys and the CUSTOMER relating to the sale of the products ordered.

Any order made on the website www. requires the CUSTOMER to accept the General Conditions of Sale in their entirety beforehand and without reservation.

In the event of disagreement with the terms and conditions of the General Conditions of Sale, the CUSTOMER must not use the Website.

Mr. and Mrs. Veys reserve the right to adapt or modify its General Conditions of Sale at any time and without notice, the adaptations or modifications then being applicable to all orders subsequent to the adaptations or modifications.

In case of modification, the General Conditions of Sale applicable to the CLIENT's order are those which were online, and which the CLIENT accepted on the day of placing his order.



Article 1 - Definitions

The terms and expressions identified by a capital letter in the General Conditions of Sale have the meaning indicated below (whether they are used in the singular or in the plural).

  • General Conditions of Sale: designate this document, i.e. the terms and conditions applying in the relations between Mr. and Mrs. Veys and the CUSTOMER.

  • Order: refers to the CLIENT's purchase order relating to one or more Product (s) or Service (s) made by using the Website

  • CUSTOMER: means a Natural or Legal Person, consumer, who uses the Website and acquires one or more Product (s), for his personal needs, having previously adhered to the General Conditions of Sale.


Article 2 - Purpose

These General Conditions of Sale aim to define the contractual relations between Mr. and Mrs. Veys and the CUSTOMER and the conditions applicable to any purchase made through the website

By accepting these General Conditions of Sale, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor dependent to buy from this online shopping site.

The use of our products for any illegal or unauthorized purpose is prohibited. In particular, the customer is required to check before purchasing that the products he wishes to purchase are authorized for import into the country of delivery.

Mr. and Mrs. Veys retain the possibility of modifying these General Conditions of Sale at any time, in order to comply with any new regulations or in order to improve the use of his site. Therefore, the applicable conditions will be those in force on the date of the order by the CUSTOMER.


Article 3. Prices

The prices appearing on the product sheets of the internet catalog are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products.

Mr. and Mrs. Veys reserve the right to modify the prices at any time, it being understood however that the price appearing in the catalog on the day of the order will be the only one applicable to the CUSTOMER.

The products remain the property of Tomate de Charme until full receipt of the price by

Our promotions are valid while stocks last at the time of ordering and during the posting period.


For CUSTOMERS outside the European Union and DOM-TOM, may be subject to local taxes and taxes

customs regulations in force in the receiving country. These rights are not the responsibility of They are the responsibility of the CUSTOMER.

The prices of the Products indicated on the site do not include the processing and shipping costs which are invoiced in addition to the price of the Products purchased and according to the total amount of the order and its destination.


Article 4. Order

The contractual information is presented in French. Mr. and Mrs. Veys reserve the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.

To order Products on the Website, the CUSTOMER must create an account by providing the information required on the registration form.

To this end, the CUSTOMER declares to provide complete personal information, not erroneous such as to allow his precise identification in any situation. Any fanciful or slanderous personal information is likely to result in the closure of the CLIENT's account and the cancellation of his Order.

The account creation section is accessible directly from the main menu bar. At each visit, the CUSTOMER, if he wishes to order or consult his account (order status, personal information, etc.), must identify himself using this information.


Article 5. Payment

The price of the Products and the costs of logistics preparation and delivery are payable in full by the CUSTOMER at the time of placing the Order.

The website offers the Customer to pay for his order by two means of payment of his choice:

  • either by credit card through PayPal:  

After choosing the method of payment by PayPal, the Customer is redirected to the secure interface of the PayPal payment system in order to securely fill in his personal bank card references. If payment is accepted, the order is registered and the contract definitively formed. Payment by credit card is irrevocable.

  • either by bank transfer:  

After choosing the method of payment by bank transfer, and upon validation of the order, the Customer receives confirmation of the registration of his order. In order to finalize his payment and trigger the processing of his order, the Customer must proceed with the transfer corresponding to the amount of his order to the bank account of Michel Veys, whose contact details are communicated to the Customer at the end of the order.

Upon receipt of the transfer, the order will be processed and the Customer will be informed by e-mail.


Article 6. Right of Withdrawal

In accordance with article L121-21 of the Consumer Code, the Customer has a period of fourteen working days from the date of receipt of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty.

The products must be returned in their original packaging, without having been used, accompanied by the initial signed delivery slip. Return costs are the responsibility of the Customer.


Article 7. Delivery

Delivery of the Products will take place, after registration of payment for the Order, to the delivery address indicated by the CUSTOMER when placing the Order. An e-mail will be sent to the CUSTOMER to inform of the shipment of the Products.

Delivery times are only indicative, if they exceed thirty days from the order, the sales contract may be terminated and the Customer reimbursed.


Article 8. Guarantee

All the products offered by Tomate de Charme on the site benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it can be returned to Mr. and Mrs. Veys who will take it back, exchange it or reimburse it. All complaints, requests for exchange or refund can be made directly on the site, within thirty days after delivery.


Article 9. Liability

Mr. and Mrs. Veys have, for all stages of access to the site, the ordering process, delivery, customer service or subsequent services, only an obligation of means. They cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular loss of data, intrusion, virus, interruption of service, and other involuntary problems, or any fact qualified as force majeure, in accordance with jurisprudence.

The computerized registers kept in the information systems of Mr. and Mrs. Veys under reasonable security conditions, will be considered as proof of communication, orders and payments made between Mr. and Mrs. Veys and the Customer.


Article 10 - Security

The site is subject to a security system: the SSL encryption process has been adopted.

Article 11 - Intellectual property

All texts, comments, works, illustrations and images reproduced on the site are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the site is strictly prohibited, whether in the form of a photo, logo, visual or text.


Article 12. Personal data

All the data that you entrust to the site are provided in order to be able to process your orders. 
By virtue of the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, you have with the seller a right of rectification, consultation or modification and deletion of the data you communicated to us. This right can also be exercised online.


Article 13. Force majeure

The performance by Mr. and Mrs. Veys of all or part of their obligations, including delivery, will be suspended in the event of the occurrence of a fortuitous event or force majeure which would interfere with or delay the performance. Are considered as such, in particular, without this list being exhaustive, the war, the riots, the insurrection, the social disturbances, the strikes of all kinds. Mr. and Mrs. Veys  will inform CUSTOMERS of the occurrence of a fortuitous event or force majeure within seven days of its occurrence. In the event that this suspension continues beyond a period of fifteen days, the CUSTOMER will have the possibility of terminating the current order, and the price of the Products ordered and the delivery costs paid will then be reimbursed.


Article 14. Applicable laws and competent courts

The General Conditions of Sale are subject to French law. Only the French version of these General Conditions of Sale is valid. the  client should keep informed of local legislation regarding the introduction of seeds in their region or country. Shipments seized by the authorities will never be refunded or returned. For more information contact us before ordering.

In the event of a difficulty arising during the Order, the delivery of the Products and more generally the execution of the sale, the customer will have the possibility, before any legal action, to seek an amicable solution, in particular with the help of a consumer association or any other council of its choice.


Article 15. Customer service

For any information or question about an order, customer service is at your disposal via our contact form

bottom of page